The Quirky Wedding Florist (“the Company”)

Any person(s), firm or limited company trading with the Company (“the Customer”)

Booking

A booking fee of £250 is required to secure your order on the date requested (unless agreed otherwise at booking).

The booking fee secures your wedding date within the Company’s diary and will be deducted from your final bill. If the Customer cancels, the Company may retain some or all of the booking fee only to the extent that it reasonably reflects losses and costs arising directly from the cancellation. The booking fee is non-transferable.

Where a different booking fee or payment arrangement has been agreed at the time of booking, the amount and payment terms confirmed on the Customer’s quotation or invoice will apply.

Payment

Full payment is required following your final design consultation and must be received by the agreed due date confirmed during your final meeting (typically within 2 days of the consultation).

The Company will not order flowers, sundries or commence work on the Customer’s wedding flowers until cleared funds have been received.

Failure to make payment by the agreed due date may result in delays to ordering and production. The Company accepts no responsibility for any resulting delays where payment has not been received on time.

Where payment is not received by the agreed due date, the Company may charge a reasonable administration fee of up to £25 to reflect additional administrative costs caused by the late payment.

If payment remains outstanding after the Customer has been given a reasonable opportunity to make payment, the Company reserves the right to suspend work and, where the non-payment is sufficiently serious to justify cancellation, cancel the booking. Any sums retained or charged following cancellation will be limited to the Company’s reasonable losses arising from the cancellation.

All payments are to be made via bank transfer. Credit Card or payments over the phone are not supported.

All costs are inclusive of VAT at the prevailing rate.

Flowers, Foliage & Sundries

The Company works to an agreed colour palette rather than exact colour matching. Variations in tones, shades and textures form part of the Company’s design style and exact colour matches cannot be guaranteed.

Specific flower varieties cannot be guaranteed due to availability, quality and changes in supplier pricing. The Company reserves the right to select or substitute flowers, foliage and sundries where necessary while remaining within the overall agreed design direction. Complementary colours and tones may also be incorporated where appropriate to the design.

Flowers and other plant material are for display purposes only and NOT for consumption.

All flowers, arrangements and sundries supplied by the Company are purchased by the Customer and are theirs to keep following the wedding unless otherwise agreed in writing.

The Company will not incorporate artificial flowers supplied or previously purchased by the Customer into its floral designs.

Where the Customer wishes the Company to incorporate a bespoke non-floral item, such as a pendant, fan, vessel or other accessory, this must be agreed in advance and supplied by the Customer at their own cost.

Collection & Delivery

Flowers may be collected, delivered or posted as agreed prior to the wedding.

Any collection, postage, packaging or delivery arrangements will be agreed individually. Where delivery, postage or specialist packaging is required, additional charges may apply.

The Company does not provide international delivery. Flowers for destination weddings must be collected or delivered to a UK address before travel.

Where flowers are posted, they will be sent via Royal Mail Special Delivery unless otherwise agreed in writing.

The Company is not responsible for delays caused solely by Royal Mail or another third-party courier which are outside the Company’s reasonable control. Nothing in this clause affects any rights the Customer may have where the Company remains legally responsible for delivery.

Upon collection or delivery, responsibility for the safe handling, storage and transportation of the flowers transfers to the Customer.

The Company is not responsible for accidental loss or damage caused after collection or delivery by the Customer, venue or another third party. This does not affect the Customer’s rights where loss or damage results from a breach by the Company.

Venue Set-Up & Installation

The Company does not provide venue set-up, installation or post-event clear down.

Venue and ceremony flowers will be supplied ready for the Customer, venue or another nominated person to position or install.

Where flowers are created for a Customer-supplied or third-party structure, arch, sign or other item, the design will be created using the measurements and information supplied by the Customer. The Company cannot guarantee an exact fit where the physical structure has not been provided to the Company.

The Customer is responsible for ensuring that measurements supplied are accurate and that the venue or structure provider permits the proposed method of attachment.

The Company may provide fitting guidance, including photographs or video instructions, where appropriate. Final installation and the security of any flowers once attached remain the responsibility of the Customer, venue or person carrying out the installation.

Liability

The Company will perform its services with reasonable care and skill in accordance with the Customer’s statutory rights.

The Company shall not be liable for any breach of copyrights, trademarks or rights of privacy or publicity relating to materials supplied by the Customer.

The Company will not be responsible for loss or damage caused by the acts or omissions of the Customer, venue or another third party where that loss or damage is outside the Company’s reasonable control.

The Company will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was entered into.

The Company will not be responsible for loss or damage caused solely by third parties or environmental or venue-related circumstances outside the Company’s reasonable control.

Nothing in these Terms & Conditions excludes or restricts liability where it would be unlawful to do so, or limits or affects the Customer’s statutory rights.

The Company may update these Terms & Conditions from time to time. The Terms & Conditions accepted by the Customer at the time of booking will apply to that booking unless any subsequent amendment is agreed in writing by both parties.

Cancellation and Changes

Cancellation by the Customer must be made in writing.

Where the Customer cancels the booking, the Company may retain or charge an amount that reasonably reflects the losses arising directly from the cancellation. This may include work already undertaken, flowers, sundries or bespoke materials already purchased or committed to, and other reasonable costs or loss resulting from the cancellation.

Where cancellation takes place within 84 days of the wedding or event, the Company may retain payments already made and/or require payment of outstanding sums only to the extent reasonably necessary to cover the Company’s actual losses arising from the cancellation. The Company will take reasonable steps to reduce its losses where possible and will take into account any costs it has avoided as a result of the cancellation.

Any bespoke flowers already designed or completed prior to cancellation remain the property of the Company.

The Company may cancel the booking where it is unable to fulfil the contract due to circumstances beyond its reasonable control, where the Customer has committed a serious breach of the agreement, including serious non-payment, or where continuing to fulfil the booking is no longer reasonably possible. Where the Company cancels and the Customer is not at fault, the Customer will receive a refund of payments made for goods or services not supplied. This does not affect the Customer’s statutory rights.

Changes may be made to your order following payment of the booking fee, subject to availability and agreement by the Company.

The overall value of the order may not be reduced by more than 10% of the original accepted quotation.

Any additional items or changes requested after booking will be subject to availability, acceptance by the Company and charged at the Company’s prices applicable at the time the addition or change is agreed.

Photographs

The Company reserves the right to photograph completed work and use these images for marketing, social media, website and portfolio purposes unless the Customer requests otherwise in writing.

Design

Inspiration images are used to establish the Customer’s preferred style, colour palette and overall direction only. The Company will not replicate another florist’s work or guarantee an exact recreation of any reference image.

Creative interpretation forms part of the Company’s bespoke design service. By booking, the Customer accepts that the final flowers will reflect the agreed design direction while retaining the Company’s own style and creative interpretation.

Final designs may naturally differ from inspiration images due to flower availability, colour variation, proportions and the handmade nature of the work.

The agreed design direction will be confirmed following the final design consultation. Once the final invoice has been paid, the order and agreed design direction are considered final.

The Company will provide photographs and/or video of the completed designs for final sign-off before collection, delivery or dispatch.

Requests for changes at this stage are not guaranteed and, where accepted, may incur additional charges. Changes requested that fall outside the previously agreed design direction will be chargeable.

Artificial Flowers

The Company specialises exclusively in high-quality artificial wedding flowers.

Fresh flowers will not be incorporated into the Company’s designs.

By making the booking fee or other agreed initial payment, the Customer confirms that they have been provided with and agree to these Terms & Conditions.